About the Lighters
What is an electric lighter?
Electric lighters function without the use of any fuel. The current models of Elektro Lighters use electric arc technology. Open electrodes transmit currents so intense that a super-hot electric arc materialises between the exposed electrodes. They are rechargeable, flameless, windproof and splash resistant.
If it's splash resistant, does that mean it's waterproof?
Splash resistant and waterproof are two different things. Elektro Lighters can withstand some rain drops, splashes, etc., in the sense that it doesn't have a wick or flint traditional lighters have which compromise the use of your lighter when wet. The electrodes on the Elektro Lighter are quick drying and can be wiped dry. These lighters are NOT waterproof and CANNOT be submerged in water.
How long will my lighter charge last? How long does it take to charge?
You should get up to 300 lights out of one charge. Results will vary depending on individual use i.e. how long you hold the ignition button on.
It will take 75-90 minutes to fully recharge the lighter. Our customers tell us it's an easy habit to get into - just like charging your cell phone.
My lighter isn't working properly - what can I do?
If the lighter isn't igniting you likely have one of two issues:
Check to be sure your lighter has enough of a charge. If the LED light isn't going on, you likely need to charge your lighter.
The electrodes may need a cleaning. Simply use a cotton swab and some rubbing alcohol to wipe clean the electrodes and surrounding area. The lighter MUST be completely dry before you start using it again.
If you've tried the suggestions above and still are having issues, reach out to us at [email protected] - if you've registered your warranty and have yet to use it, we'll start the process to get you a new one.
How does the warranty work?
Proof of purchase is required for all warranty claims. Be sure to keep a copy of the original receipt - photos of the original are totally acceptable.
To get the warranty process started, simply send a request to [email protected] To speed up the process, you can include proof of purchase, mailing address and recipient name as well as any photos or videos you can send. If the issue cannot be diagnosed through photos or videos, Elektro Lighters will require you to return the compromised lighter in order to receive a new one.
Once the warranty claim has been completed, we'll cover the replacement lighter and send you a purchase code to cover shipping the new item.
Can I bring my lighter on a plane?
Orders and Payments
How long does it take to receive my product?
Our team will let you know within 48 hours of your purchase if your item is on back-order or not. We do our best to ensure customers will know whether a product is in stock or not through the website but sometimes orders come in faster than we can update the site.
Depending on your location, shipment can take anywhere from 2-9 days. We ship the products from Ontario, Canada.
I didn't receive a confirmation email concerning my purchase.
All orders will receive an automatic confirmation of the purchase via email within 30 minutes of placing the order. Check your spam/junk folder to be sure it didn't get trapped in there. If you still cannot find your confirmation, just email us at [email protected].
I made a mistake and want to change my order - what do I do?
We pride ourselves on our ability to quickly fill and ship orders. If you've made an error and would like to change your order contact us immediately and we'll let you know what we can do. Contact us at [email protected].
Is this site secure for taking my credit card information?
Yes, 100% secure. Elektro Lighters processes all transactions through Moneris Solutions via our 256bit SSL encryption. Our E-Commerce shopping platform is also PCI DSS compliant. Please contact us if you have any questions about the security of our website or merchant gateway.
Elektro Lighters in their original condition purchased from can be returned within 30-days of the purchase date for a refund. The purchaser is responsible for shipping the item back to Elektro Lighters along with proof of purchase before the return is processed. The refund will be processed to the same payment method used at the time of purchase minus the initial shipping costs to a maximum of $5.00 CAD. Here are the steps for making a return
Do you wholesale the Elektro Lighter?
Yes! We have competitive pricing on our lighters and would love to work with you! Simply follow this link to get started with setting up a wholesale account.